Intersect Consortium Recruitment 2022 – Intersect Consortium is seeking the services of both graduates and experienced job seekers to fill the vacant positions in their organization.

Apply for the ongoing Intersect Consortium Recruitment 2022. See the 4 job positions, descriptions, eligibility, and how to apply.

Intersect Consortium is a group of Organization primarily working in the Mental Health and Addiction space. Our Members understand the growing need for Mental Health Services and Products in Africa and continually work to provide Awareness, Education, Treatment and Support to Individuals, Companies, Families and society at large.

We are recruiting to fill the following positions below:


1.) Senior Admin, Customer Service and Operations

Location: Abuja (FCT).

Job Description

  • Train and supervise administrative employee and assist the HR team as needed
  • Ensure that the implementation of best practices and procedures are employed in the execution of customer service, documentation and internal processes to assure a safe work place and living environment for employees, in-patient, and visitors
  • Provide weekly reports to the CEO on the following; enquiry log, feedback and service delivery, complaints, Bed Occupancy and other relevant decision making indices
  • Oversee the implementation of programs and policies for patient services, quality assurance, and other department activities.
  • Overseeing day-to-day activities of lead cook, operation officer and head of driver in various centers
  • Frequent snap check of inventory of office and kitchen supplies
  • Supervises, directs, and evaluates assigned employees, processing employee concerns and counseling, disciplining, and completing employee performance appraisals.
  • Participates as a member of the hiring team for Administrative employees; coordinates and approves time off and scheduling; evaluates skills and abilities; coordinates training and develops a professional growth curriculum for the admin employees.

Customer Service:

  • Receiving customer requests, calls, emails etc at the head office at the same time provide supervision for the centres
  • Verify to ensure patients contact records are up to date
  • Assist in training of new staff
  • Lead monthly meeting of all Admin officers and ensure action points are achieved within time frame
  • Continuously develop and improve on Intersects Customer Service Manual and policies to improve customer service delivery.
  • Check centre calendar to ensure centre meetings hold and action points followed up.
  • Check that all discharged patients are properly followed up by primary Clinicians.
  • Follow up with patients for feedback on experience
  • Ensure inquiries via live chat are responded to promptly by picking up the enquiry, passing it to the relevant officer and following up to ensure patient is satisfactorily attended to.
  • Drive inquiry conversion rate across centers.
  • Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person
  • Focus on providing exceptional services resulting in customer satisfaction
  • Receive, dispatch and disseminate official correspondence to relevant officers
  • Ensure effective planning and execution of operations, reducing waste and ensuring optimized use of resources.
  • Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality
  • Ensure proper filling and documentation.


  • Vendor Management – managing relationships with vendors and ensuring quality control of purchases.
  • Supply chain management- manage deliveries within and outside Abuja, ensure best practice of process is employed.
  • Create supply chain management strategies that increase efficiency and speed
  • Collaborate with other departments to identify vulnerabilities and close operational gaps

Facility Management:

  • Coordinate repairs and monitor performance of vehicles, generators etc
  • Maintain adequate parts inventory and order items as necessary
  • Oversee and supervise team of maintenance technicians
  • Execute equipment audits and record-taking policies
  • Ensure compliance with all safety and security protocols
  • Negotiating contracts and agreements with vendors along with purchasing officers
  • Overseeing day-to-day activities of operation officers and drivers in various centers
  • Makes environmental rounds to assess facility needs
  • Visiting centers within catchment area (Abuja) to gain first experience of service delivery and daily activities.
  • Implement safety programs and ensure compliance with all safety policies
  • Manage and direct operations team to achieve business targets.
  • Assist in developing or updating standard operating procedures for all business operational activities.

Qualifications, Skills and Experience

  • First Degree in any relevant course.
  • An Msc in a relevant Social Science will be an added advantage
  • Minimum of 3 year’s experience in Admin/customer service and operation
  • Excellent communication, interpersonal and presentation skills
  • Outstanding analytical, records management and problem-solving abilities
  • Excellent organizational, corporate communication and time management skills
  • Superior quantitative and qualitative analytical skills
  • Problem solver able to keep calm and efficient under pressure and in crisis.

N100,000 – N130,000 Monthly.

Application Closing Date
10th June, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.


2.) Service Development Manager (CEO’s Office)

Location: Abuja (FCT).

Roles & Responsibilities

  • Committees Coordination: Ensure all committees hold meetings as when scheduled.
  • Receive copies of minutes from committee secretaries and file (soft copies). Flag up action points needed for attention to the MD.
  • Incident Reporting: Will deal with all matters relating to MDs Office related to Incident Reporting Processes.
  • Head Corporate Unit: Head the Corporate Unit to ensure that the Consortium and Organizations in the consortium have a strong corporate outlook.
  • Work with relevant stakeholders in developing and implementing a Vision, Mission, and Strategic Objectives for each Organization in the consortium.
  • Be responsible for the day-to-day management of corporate affairs which includes defining strategic communications and aligning external communications across the business.
  • Further, develop and enhance company culture across organizations at Intersect.
  • Monitoring Deliverables by Departmental leads: Monitor deliverables by all Departmental leads that report to the office of the CEO/Chairman.
  • Ensure that relevant reports from departments are sent to the MD’s Office on time.
  • Hold regular meetings with departmental heads who report to the office of the CEO
  • Ensure changes to timelines for departmental deliverables are properly communicated.
  • Oversight: Provide oversight to the following departments / Units / Services on behalf of the CEO

Human Resources Department:

  • Serve as the channel between the HR Department and the MD.
  • Monitor, follow up and report on the delivery of the department’s plans, deliverables, and achievements within agreed timescales.
  • Training: Meet regularly with the HR department to ensure that they have an adequate training program for the consortium.

Legal Unit:

  • Manage the in-house legal counsel(s) and oversee their delivery of legal services to organizations in the consortium.
  • Qactrep: serve as the bridge between the Qactrep Unit and the CEO.


  • Mail Correspondence: Manage incoming and outgoing correspondences across Organizations in Intersect. Receive incoming mails and file accordingly. Assign reference numbers to outgoing correspondences from all centers and File copies accordingly.
  • Minutes Taking: Takedown minutes for Senior Management meetings and any meeting the MD is chairing. Ensure minutes are sent out within 48 hours and separate minutes and action points.
  • Monthly communications from the MD’s Office to all organizations: Provide a bridge for smooth communication between the CEO’s Office and internal departments. Send Monthly reminders of specific activities, communication from the desk of the MD on various matters, and organizational updates to relevant staff / Organizations.
  • Locality Meeting Coordination: Collect meeting schedule dates from centers and ensure meetings hold. Receive soft copies of meeting minutes and file accordingly. Ensure Center Admins maintain proper documentation and filing of minutes.
  • Ensure proper filing, documentation, and relevant reporting in the CEO’s Office.
  • Handling the feedback system
  • Contracts Management
  • Oversight of the BDM: Coordination of business activities through managing the Business Development Managers
  • Keep abreast with all organizational changes and Comply with and maintain knowledge of the company’s policies on dressing, attendance, computer usage, security, and confidentiality.
  • Further changes are likely to be made to the job description as the post holder settles into the post.
  • Perform other duties so assigned.


  • Candidates should possess a Bachelor’s Degree with 3 – 5 years work experience.

N180,000 – N200,000 Monthly.

Application Closing Date
30th June, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

See Other Related Jobs:

3.) Audit Officer

Location: Abuja (FCT).


  • Accompany purchasers for bulk food and store items purchases to provide assurance on integrity of the process and carry out periodic market surveys (as often as required)
  • Audit of payment vouchers (monthly)
  • Audit of food inventory (bi-monthly) including surprise checks
  • Audit of store( items) inventory (monthly) including surprise checks
  • Audit of medication inventory (monthly)
  • Warehouse Inventory count (bi-annually)
  • Audit of statutory declarations and payroll remittances (monthly)
  • Confirmation of local and foreign medication supplied with Pharmacist Manager (as often as required)
  • Participate in quarterly or end of year inventory count of medication at central store, and assets at treatment centers
  • Spot check that logbooks are maintained
  • Other assignments.

Educational and Experience Specification

  • B.Sc or HND in Accountancy (compulsory)
  • Should have passed the foundations level of ICAN exam or ACCA applied skills exams (compulsory)
  • At least 3 years-experience in accounting compulsory)
  • At least 1 year in internal audit (preferred)
  • Experience in an audit/accounting firm (preferred)

Person Specification:

  • Should reside in Abuja where the job is located
  • Takes initiative to learn skills relevant to the job and improve quality of work done
  • Organized and pays attention to detail
  • Does not require too much supervision
  • Acts in an ethical manner and can keep confidential information
  • Can work in a very fast-paced environment and respects deadlines
  • Can use MS-Word and Excel
  • Good in written and spoken English.

N75,000 – N90,000 Monthly.

Application Closing Date
10th June, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Application Form / Pre-interview Questions

  • Name
  • Gender
  • Date of Birth
  • Home Address
  • Functional Phone no(s)
  • Functional Email
  • Attach proof of B.Sc. degree or HND in accountancy
  • Attach proof of NSYC completion or exemption
  • Attach evidence of professional qualification with ACCA/ICAN or result of last exam passed as at 31st December, 2021.
  • Attach a 2 page CV with beginning and end dates for each job
  • Indicate your monthly gross salary expectation (salary before statutory deductions)
  • State your reason for wanting to leave your current employer?
  • Indicate your notice period.

4.) Occupational Therapist

Location: Abuja (FCT)

Job Requirements

  • A Bachelor’s Degree in Occupational Therapy or a related course
  • 1 – 3 years previous experience in the role
  • Compliant with best practice healthcare regulatory requirements.
  • Possess up-to-date knowledge of treatment practices and physical therapy programs.
  • Excellent interpersonal communication skills.
  • Ability to take care of clients with different personalities.
  • Comfortable using a computer for various tasks.
  • Ability to assess patient conditions and work with treatment plans.
  • Must possess good communication skills, problem-solving skills, and be innovative.

Application Closing Date
26th May, 2022.

Method of Application
Interested and qualified candidates should send their CV and Copies of their Certificates to: [email protected] using the Job Title as the subject of the email.

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